SLA
Service Level Agreement
We commit to 99.95% uptime on all our hosting services, with proportional credits if we miss it.
Uptime targets
| Service | Uptime target | Credit if breached |
|---|---|---|
| Shared hosting | 99.95% | Proportional, 10%–100% |
| VPS | 99.95% | Proportional, 10%–100% |
| Reseller hosting | 99.95% | Proportional, 10%–100% |
| Network & DNS | 99.99% | Proportional, 10%–100% |
Credit schedule
Proportional credits are applied to the next billing cycle.
| Monthly uptime | Credit |
|---|---|
| ≥ 99.95% | No credit (target met) |
| 99.0% – 99.94% | 10% of monthly fee |
| 95.0% – 98.99% | 25% of monthly fee |
| 90.0% – 94.99% | 50% of monthly fee |
| < 90.0% | 100% of monthly fee |
How claims work
1. Check the status page
Confirm the incident is on our side, not yours.
2. Email support
Send your claim to support@dynhost.co.uk within 7 days.
3. Receive your credit
Approved credits are applied to your next invoice automatically.
What's not covered
- · Scheduled maintenance (announced at least 48 hours in advance)
- · Force majeure events (war, civil unrest, natural disaster, internet backbone failure)
- · Customer-side issues (DNS misconfiguration, application bugs, password loss)
- · Issues caused by customer breach of the Acceptable Use Policy
- · Beta or preview services explicitly marked as such