DynHost

Terms of service

Effective date: 2026-06-14

1. Introduction and acceptance

These Terms of Service govern your use of the services provided by DynHost, a trading name of DynDev Ltd at dynhost.co.uk and the client portal at dynhost.co.uk/client (the “Services”). By signing up for, accessing, or using the Services, you agree to be bound by these Terms.

2. Eligibility

You must be at least 18 years old to use the Services. If you are entering into these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity.

3. Changes to these Terms

We may modify these Terms from time to time. Material changes will be notified at least 30 days in advance by email or via a prominent notice. If you do not agree to the changes, you may terminate the affected Services and receive a pro-rata refund of pre-paid fees.

4. The Services

DynHost provides shared web hosting, virtual private server (VPS) hosting, reseller hosting, domain name registration, email hosting, and related services.

5. Account registration

You agree to provide accurate information, keep it up to date, maintain account security, and promptly notify us of any unauthorised access. You are responsible for all activities that occur under your account.

6. Orders, payment, and pricing

  • All prices are in pounds sterling (GBP), exclusive of VAT unless stated.
  • Payment is processed by Stripe.
  • Subscriptions automatically renew at the end of each billing period unless cancelled.
  • Failed payments may result in suspension.

7. Money-back guarantee

New customers on a first order for shared hosting are eligible for a 30-day money-back guarantee. The guarantee does not apply to:

  • Domain name registrations, transfers, or renewals
  • SSL certificates
  • Setup fees or one-off fees
  • VPS, dedicated server, and reseller hosting
  • Add-on services and overage charges
  • Services suspended or terminated for breach of these Terms or the AUP

Approved refunds are processed within 10 business days to the original payment method.

8. Cancellation and termination

  • You may cancel any subscription via the client portal or by contacting support@dynhost.co.uk.
  • We may suspend or terminate the Services immediately if you breach these Terms or the AUP, if payment fails and is not cured within 7 days, or if required by law.
  • Upon termination, we may delete your data and backups after a 30-day grace period.

9. Service availability and SLA

We aim to provide the Services in accordance with the Service Level Agreement published at /sla, which sets a target availability of 99.95% per month and the credits payable for failing to meet that target.

10. Acceptable Use

Your use of the Services is subject to the Acceptable Use Policy, which is incorporated into these Terms by reference.

11. Customer obligations

  • Comply with all applicable laws (UK GDPR, Computer Misuse Act 1990, DPA 2018, Online Safety Act 2023).
  • Maintain adequate security of your account and applications.
  • Keep your software up to date and patched.
  • Maintain your own backups unless you have purchased a backup service.

12. Free migration service

We will, at your request and at no additional charge, migrate your existing website(s), email, and databases from a previous hosting provider to DynHost. The migration is provided as a best-efforts service; we do not warrant that any particular site, application, or email will migrate successfully.

13. Intellectual property

We retain all IP rights in the Services, our website, our brand, and any software we provide. You retain all IP rights in the content you upload. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, and display Your Content as necessary to provide the Services.

14. Limitation of liability

To the maximum extent permitted by law, our aggregate liability to you for all claims arising out of or in connection with the Services in any 12-month period shall not exceed the total fees paid by you to us in respect of the affected Services during that 12-month period. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any liability that cannot be excluded under the Consumer Rights Act 2015.

15. Indemnification

You agree to defend, indemnify, and hold us harmless from any third-party claim arising out of Your Content, your use of the Services in breach of these Terms, your violation of any law, or your infringement of any third-party right.

16. Force majeure

We shall not be liable for any failure or delay in the performance of the Services due to causes beyond our reasonable control, including acts of God, war, terrorism, civil unrest, government action, pandemic, internet or telecommunications failure, denial-of- service attack, or failure of any third-party supplier.

17. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.

18. Contact

Notices to us should be sent to legal@dynhost.co.uk.

DynHost is a trading name of DynDev Ltd.
Company number: 17089603 (registered in England and Wales)
Registered office: 1 Borrowdale Close, Eastbourne, East Sussex, BN23 8HX